• Receptionist/Customer Service Associate - Palo Alto & Burlingame

    Job Locations US-CA-Burlingame
    ID
    2019-2266
    Shifts Available
    Friday, Monday, Saturday, Sunday, Thursday, Tuesday, Wednesday
    Category
    Customer Service/Support
  • Overview

    Drybar is a blowdry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.

     

    We are growing faster than ever and fiercely recruiting amazing receptionists. At Drybar, our receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere.

     

    So here’s our question for you. Do you hold the power to…

     

    …make anyone smile?

     

    …befriend strangers?

     

    …turn around a customer experience?

     

    …remember names and faces?

     

    …do five things at one time?

     

    Then we wanna meet you!

     

    Before you introduce yourself, check out what we're all about here:

     

    Responsibilities

    • Greet clients with a warm and friendly welcome
    • Check clients in and out through Booker
    • Maintain highest degree of ethics when handling client payments and stylist tips/commissions
    • Troubleshoot any Booker issues and make changes to Client Profiles when needed
    • Manage Skype communication with Customer Service team and ensure all Skype messages are answered in a timely fashion
    • Elevate scheduling concerns to Customer Service team when necessary
    • Check notes section of Booker for any special client requests
    • Manage shop flow including pairing clients with stylists and managing break schedule for stylists in the absence of or by request of the Shop Manager 
    • Serve complimentary beverages to our guests
    • Maintain shop cleanliness
    • Restock retail displays and maintain display cleanliness
    • Merchandising and inventory projects as assigned 
    • Provide exceptional service
    • Tend to the social experience of our bar like atmosphere
    • Maintain clear communication with Shop Management about overall shop operations
    • Sell products, tools, and memberships
    • Other duties and projects as assigned

    Qualifications

    • 1+ years’ experience in a fast paced, customer centric environment
    • Previous salon/spa experience preferred but not required
    • Strong communication skills
    • Team work oriented mindset with a “can do” attitude
    • Ability to work at a sustained, fast pace
    • Excellent problem solving and trouble shooting skills
    • Track record in providing over-the-top, amazing customer service!
    • Ability to multitask with ease
    • Frequently required to stand and/or walk for duration of 6-8 hour long shifts
    • Drybar follows all applicable federal, state and local laws in regards to background checks

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