• Chargeback Specialist

    Job Locations US-CA-Irvine
    Shifts Available
    Friday, Monday, Thursday, Tuesday, Wednesday
  • Overview

    We are Drybar, a blow dry bar, and we set out to shake up the beauty industry in our own, specialty way. We believe in doing one thing and being the best at it. For us, that’s blowouts. In fact, our tagline says it best: No cuts. No color. Just blowouts. What started with one shop in Brentwood, CA has grown to over 100 locations across 25 markets, with more to come.


    We are seeking a Chargeback Specialist to join our Accounting and Finance Team and to partner with our Products business segment to pro-actively manage and ensure validity of all retailer customer payment deductions. Our ideal Chargeback Specialist is a whiz at performing reconciliations, a primo problem solver and is known for their ability to gracefully come to a resolution. If you're a Chargeback Specialist superstar looking for an exciting, growing business to join, then read on!


    To learn more about who we are, check out our 10 Core Values, the Heart & Soul of Drybar:



    • Develop and communicate chargeback policies and procedures with which Company management will ask retailer partners to adhere, and monitor compliance.
    • Manage, validate and document reconciliation of chargebacks, short payments and other payment disputes with retailer customers of the Company’s Products business segment.
    • Document and partner with A/R to issue formal return authorizations and deductions via ERP system.
    • Coordinate with retailers on return shipments, ensuring receipt of delivery and reconciling against RA’s.
    • Partner with the Company’s Products business segment team to research and investigate chargeback issues.
    • Diplomatically dispute and resolve invalid chargebacks with retailer customers on a timely basis.
    • Prepare and present analyses of chargeback and other payment activity for use by management in their oversight of retailer customer relationships.
    • Prepare sales allowance reserves based on historical and known pending chargebacks and make adjustments as necessary.


    • High school education required, Bachelor’s Degree a plus.
    • Two or more years of experience in chargeback management.
    • Experience working with retailer customers of consumer packaged goods businesses a plus.
    • Experience with Microsoft Office computer programs such as Word, Excel, and PowerPoint.
    • Experience with or ability to quickly learn NetSuite accounting software and reporting systems.
    • Strong telephone and in-person communication skills.
    • Detail-oriented and able and willing to research and resolve complicated chargeback issues.


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