• Client Relations & Membership Specialist

    Job Locations US-CA-Irvine
    ID
    2018-2057
    Shifts Available
    Friday, Monday, Thursday, Tuesday, Wednesday
    Category
    Operations
  • Overview

    We are Drybar, a blow dry bar, and we set out to shake up the beauty industry in our own, anti-salon kind of way. We believe in doing one thing and being the best at it. For us, that’s blowouts. In fact, our tagline says it best: No cuts. No color. Just blowouts. What started with one shop in Brentwood, CA has grown to over 90 locations across 20 markets, with more to come.

     

    Life here is fast-paced, dynamic, and fun. We are seeking a detail oriented professional who can lead the charge in providing incredible service for our barfly members. This role is perfect for someone who is ambitious, dreams of growth, thrives off of juggling tasks, and eats problems for breakfast. If you're looking to get your foot in the door with a growing and fun company, then this is the place for you! 

     

    Before you hurry to proof your resume one more time, check out our 10 Core Values, the Heart & Soul of Drybar: 

     

    Responsibilities

    • Provide an amazing experience for our barfly members. The membership specialist will need to be extra understanding, pleasant, and sweet!
    • Respond to a high volume of phone calls and emails pertaining to barfly member concerns such as benefit balance, credit card charge history, enrollment, cancellation, etc.
    • Answer shop questions via email and Skype.
    • Resolve barfly member billing issues.
    • Respond to all barfly member concerns within two business days.
    • Document conversations with all barfly members.
    • Serve as a liaison between shops and barfly members to improve customer service and business productivity.
    • Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
    • Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.
    • Other projects and duties as assigned.

    Qualifications

    • 1+ years’ experience in customer service
    • Bachelor’s Degree or equivalent work experience
    • Track record of generally awesome customer service.
    • Overly enthusiastic about talking on the phone and corresponding through email all day.
    • Strong communication skills- both written and verbal.
    • Ability to work at a fast pace with strong urgency.
    • Ability to multi-task effectively.
    • Effective team player with ability to work independently.
    • Strong Gmail, Excel, Google Docs and Skype skills.
    • Previous experience in Booker preferred.
    • Ability to work full time (40 hours/week) at our Support Center in Irvine, CA.
    • Available to work weekend shifts from home

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