• Employee Relations Manager

    Job Locations US-CA-Irvine
    ID
    2018-2013
    Shifts Available
    Friday, Monday, Thursday, Tuesday, Wednesday
    Category
    Human Resources
  • Overview

    We are Drybar, a blow dry bar, and we set out to shake up the beauty industry. We believe in doing one thing and being the best at it. For us, that’s blowouts. In fact, our tagline says it best: No cuts. No color. Just blowouts. What started with one shop in Brentwood, CA in 2010, has grown to over 90 locations across 20 markets. We are home to over 3,000 incredibly talented team members and are humbled by what they have collectively accomplished every day. We are actively seeking a Team Member Relations Manager to ensure our big, extended Drybar Family comes to a workplace they love every day. 

     

    The Team Member Relations Manager is directly responsible for the overall design, planning and implementation of team member relations programs, policies and procedures.  Provides leadership for team member engagement initiatives promoting good communication and positive relationships to promote workplace satisfaction.

     

    To learn more about who we are and what we believe in, check out our 10 core values, the Heart & Soul of Drybar: 

     

    Responsibilities

    • At all times, must be a champion of Drybar’s core values – Drybar’s Heart & Soul.
    • Primary point-person for managing team member complaints, performance issues and conflict resolution.
    • Guides supervisors and team members throughout the performance management and goal setting process.
    • Identifies and analyzes issues with team member infractions and provides recommendations for resolutions.
    • Conducts thorough and in-depth investigations as appropriate engaging other team members and VPHR as needed.
    • Effectively balances the needs of the team member and the Company to reach a positive outcome for all parties whenever possible.
    • Leads team member relations initiatives to improve team member engagement, productivity and overall job satisfaction. 
    • Develops, implements and presents human resources and other leadership training initiatives in retail operations and in the Support Center. 
    • Manages the Company’s Ethics Hotline. Responsible for managing investigations and reaching timely resolution for each case. May work in conjunction with supervisors, VPHR or other human resources team members to research and resolve inquiries and reports.
    • Ensures federal, state and local compliance related to employment and workplace expectations. 
    • Provides reporting on a regular basis for relevant KPIs and trends in the workforce.
    • Conducts exit interviews and consolidates timely appropriate feedback to management. 
    • Develops, implements and administers personnel policies and procedures in conjunction with the VPHR. Recommends new approaches, policies and procedures and updates to the Team Member Handbook to effect continual improvement and anticipate the needs of the organization as it continues to grow.
    • Participates in staff meetings and attends other meetings, such as department meetings, operations planning meetings and individual counseling/personal development meetings.
    • Performs other incidental and related duties as required and assigned.
    • Upholds operations of the department at the highest level of security, confidentiality and compliance. Ensures safety of all company team members and client as the highest priority.
    • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

    Qualifications

    • Bachelor’s degree and 8+ years of generalist experience in the human resources field; minimum of 5 years in an employee relations capacity.
    • PHR, SPHR, SPHR-CA certification or SHRM Senior Certified Professional (SHRM-SCP) certification highly desirable.
    • Experience in multi-unit/multi-state retail operations and consumer products organizations with a large workforce of over 1,000 team members preferred.
    • Experience working in Human Resources Information Systems and related human capital management systems such as timekeeping, absence management and performance management systems.
    • Must have solid competency level in Microsoft Office computer programs such as Word, Excel, PowerPoint. 
    • Must have the highest level of integrity and operate with the utmost confidentiality. Must demonstrate good judgement when engaging with others, when making day-to-day decisions and when making recommendations to supervisors.
    • Gains trust with coworkers and is able to influence appropriate and positive outcomes.
    • Performs as a true leader and sponsors the development of leadership throughout the organization.
    • Able to make reasonable and sound decisions in a timely manner. Advises supervisor of issues, concerns and decisions needing to be made in an appropriate manner. Able to think strategically and make achievable short and long-term goals for area of responsibility.
    • Expert ability to clearly and concisely communicate both verbally and in writing with all levels in the organization. Must have an approachable style that welcomes open communications with all team members. Ability to listen and convey messages with empathy, care, concern and professionalism.
    • Ability to lead, motivate and support the human resources team activities schedule.
    • Proven experience in conflict resolution.

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