Customer Service Associate- White Plains, Franchise Location

Job Locations US-NY-White Plains, Franchise Location
ID
2018-1987
Shifts Available
Friday, Monday, Saturday, Sunday, Thursday, Tuesday, Wednesday
Category
Customer Service/Support

Overview

Drybar is a blowdry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.

 

We are growing faster than ever and fiercely recruiting amazing receptionists. At Drybar, our receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere.

 

So here’s our question for you. Do you hold the power to…

 

…make anyone smile?

 

…befriend strangers?

 

…turn around a customer experience?

 

…remember names and faces?

 

…do five things at one time?

 

Then we wanna meet you!

 

Before you introduce yourself, check out what we're all about here:

 

Responsibilities

  • Greet clients with a warm and friendly welcome
  • Check clients in and out through Booker
  • Maintain highest degree of ethics when handling client payments and stylist tips/commissions
  • Troubleshoot any Booker issues and make changes to Client Profiles when needed
  • Manage Skype communication with Customer Service team and ensure all Skype messages are answered in a timely fashion
  • Elevate scheduling concerns to Customer Service team when necessary
  • Check notes section of Booker for any special client requests
  • Manage shop flow including pairing clients with stylists and managing break schedule for stylists in the absence of or by request of the Shop Manager 
  • Serve complimentary beverages to our guests
  • Maintain shop cleanliness
  • Restock retail displays and maintain display cleanliness
  • Merchandising and inventory projects as assigned 
  • Provide exceptional service
  • Tend to the social experience of our bar like atmosphere
  • Maintain clear communication with Shop Management about overall shop operations
  • Sell products, tools, and memberships
  • Other duties and projects as assigned

Qualifications

  • 1+ years’ experience in a fast paced, customer centric environment
  • Previous salon/spa experience preferred but not required
  • Strong communication skills
  • Team work oriented mindset with a “can do” attitude
  • Ability to work at a sustained, fast pace
  • Excellent problem solving and trouble shooting skills
  • Track record in providing over-the-top, amazing customer service!
  • Ability to multitask with ease
  • Frequently required to stand and/or walk for duration of 6-8 hour long shifts

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