Customer Service Specialist

Job Locations US-CA-Irvine
ID
2018-1975
Shifts Available
Friday, Monday, Saturday, Sunday, Thursday, Tuesday, Wednesday
Category
Customer Service/Support

Overview

Do you dazzle customers with your over-the-top, concierge-like customer service? Then we want to meet you!

 

We are Drybar, a blowdry-only bar, and we seek greatness in our own anti-salon kind of way. We focus on one thing, blowouts, and it's our mission to have the best hair stylists and customer service in the business. We believe that pretty is as pretty does- meaning you are only as beautiful as you make other people feel. As a customer service specialist, you will have the opportunity to make thousands of women feel beautiful! Here's a sneak peak of who we are:

 

Responsibilities

  • First and foremost, provide an amazing experience for our clients. We seriously love our clients and want them to know we do! The customer service specialist will need to be extra understanding, pleasant, and sweet!
  • Respond to a high volume of phone calls and emails pertaining to client concerns, Yelp reviews, Facebook posts, and Tweets
  • Liaise with shop employees via Skype
  • Resolve client billing concerns
  • Respond to all customer concerns within 24 hours
  • Book special events like parties and Dry On The Flies (blowouts where we go to our clients)
  • Document conversations with clients

Qualifications

  • Track record of generally awesome customer service
  • Overly enthusiastic about talking on the phone all day. Literally. All. Day.
  • Strong communication skills- both written and verbal
  • Ability to work at a fast pace with a strong sense of urgency
  • Ability to multi-task effectively
  • Strong Gmail, Excel, Google Docs, and Skype skills
  • Ability to work part time from home with a high speed internet connection in a quiet work space
  • Will be required to work part time from Support Center (in Irvine, CA) 

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