Business Systems Analyst

US-CA-Irvine
ID
2017-1872
Shifts Available
Friday, Monday, Thursday, Tuesday, Wednesday
Category
Information Technology

Overview

We are Drybar, a blow dry bar, and we set out to shake up the beauty industry in our own, specialty way. We believe in doing one thing and being the best at it. For us, that’s blowouts. In fact, our tagline says it best: No cuts. No color. Just blowouts. What started with one shop in Brentwood, CA has grown to over 80 locations across 20 markets, with more to come. We're looking for a Business Systems Analyst to round out our IT Team!

 

The Business Systems Analyst will be responsible for the development, integration, installation, operation and updates/maintenance of Netsuite ERP business systems and salesforce.com by ensuring that correct and effective processes are implemented.  We are looking for an internal Business Systems Analyst - NetSuite to manage NetSuite (and related systems and dependencies) and salesforce.com. Ideal candidate would have previous experience as a NetSuite developer or System Administrator, with a proven track record business processes. 

 

Check out life with us: 

 

Responsibilities

  • Work with Senior Application Owner to maintain and enhance the NetSuite application for internal stakeholders.
  • Work with key users to maintain and enhance the salesforce.com application for internal stakeholders.
  • Plan, review and revise configurations and customizations of NetSuite and salesforce.com as needed to meet the ever-changing needs of the business.
  • Manage and maintain proper system access, role definitions and data uploads.
  • Support end user requests for new saved searches, reports, KPI’s and dashboards.
  • Develop, test and deploy customized fields, forms, scripts, workflows, custom records and user roles to meet business requirements.
  • Identify, evaluate and recommend other key technologies required to support and improve the business processes centered on the NetSuite and salesforce.com platform.
  • Support new store installations.
  • Strong knowledge in various business processes as they relate to accounting, finance, sales, order processing, and inventory management.
  • Work closely with Product/Supply Chain team to identify issues and devise plans for remediation..
  • Ad hoc reporting support work for the Accounting/Finance/Marketing/Operations teams
  • Prepare standard statistical reports
  • Analyze and evaluate incident reports and make recommendations to reduce help line incident rate
  • Compile, prepare and update technical procedure manuals
  • Work with training department to provide documentation and onsite training with end users.

 

Qualifications

  • A fundamental understanding and demonstrated experience with ERP in mid/large organizations.
  • A fundamental understanding of CRM platforms (preferably salesforce.com).
  • 3+ years of experience in the high tech environment, preferably in the ERP application domain.
  • Experience working at/with companies performing complex/large scale applications deployments, employing recognized best practices.
  • Experience including a successful track record of multi-tasking several projects and working as part of a cross-functional team.
  • Understanding of common industry standard business practices as related to Supply Chain, Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), Order Management (Billing and Invoicing), Retail/POS, and other business areas such as Inventory Management (Purchasing and Fulfillment).
  • Experience with software in a SaaS environment is a plus, as is any experience with financial accounting, manufacturing or supply chain management
  • Experience understanding requirements from multiple business units and managing them into well-defined development and/or configuration deliverables.
  • Strong financial/business acumen and ability to understand and logically work through business problems to proper resolution..
  • Experience creating business requirements documents and/or other application systems related documents.
  • Advanced proficiency in Excel.

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